At Ilocca, we prioritize timely and reliable shipping to enhance your shopping experience. Our shipping policy is designed to ensure that you receive your orders efficiently and without hassle.

Shipping Times

Our handling time is between 1 to 4 business days, from Monday to Friday. Once your order has been processed, the typical transit time for delivery ranges from 7 to 15 business days, also Monday through Friday. Please note that our order cutoff time is at 6 PM.

Free Shipping

We offer free shipping on eligible orders, making it even easier for you to purchase your favorite items without worrying about extra costs.

Tracking Information

You will receive tracking information for your order as soon as it ships. Use the tracking number provided in your order confirmation email to monitor your package's journey on the shipping carrier’s website.

Custom Fees and Duties

Be aware that some international orders may incur custom fees and duties, which are determined by the destination country. These additional charges are the customer’s responsibility and are not included in the product or shipping costs.

Delivery Attempts

If the shipping carrier cannot deliver your package due to an incorrect address or if no one is available to receive it, they may attempt to deliver again or hold your package at their facility for pickup. Should your package be returned to us, we will reach out to arrange for reshipment.

Lost or Damaged Packages

If your package is lost or damaged during transit, we will collaborate with the shipping carrier to locate it and resolve the situation. In the unfortunate event that your package cannot be retrieved, we’re happy to provide a full refund or a replacement product, if available.

We hope this shipping policy gives you the information you need for a smooth shopping experience at Ilocca. Should you have any questions or concerns, feel free to reach out to us. Happy shopping!